Owning your own domain name has multiple benefits for boosting your business’ online presence. It enables you to protect your brand from online competitors whilst reaching your target market and adding professional credibility. Domain names provide visibility for your brand and allows your business to be found easily by claiming online territory.

Congratulations on securing your own brand’s domain name! It’s the very first place you should start when it comes to creating an effective, memorable online presence for your business. Now that you’ve secured your domain name, we can offer you email hosting as an optional extra so you confirm your professional brand to your clients when you email them.

To add website hosting to your account, simply login and click on the “add web hosting’ button. Once you’ve purchased the service, you can access the knowledgebase in your account to read about how to set everything up.

If you want to build a website, please call our phone number support line during business hours and one of our friendly team members will be more than happy to go through all your options. In the meantime, you should ensure you register your domain name through our system first, to protect your online brand.

To setup your new email on your computer, laptop and phone, simply login to your account and access the knowledgebase to read about how to set everything up. If you have any troubles after reading the knowledgebase, you can call one of our friendly staff during regular office hours and they will help guide you through it.

Yes. auDA (au Domain Administration) is the governing body for Australian domain names. You can read the latest rules in relation to registering and renewing an Australian domain name here. We chose the best domain name for your business with the auDA registration rules in mind. If you have any questions before you go ahead and register your domain name with us, please call one of our friendly team members during regular business hours.

Yes. Webmail allows you to access your email accounts through a web browser such as Microsoft Edge or Google Chrome. The main advantage in checking your email via a web browser is there is no need to install or configure any email software on any computer you use. You can check your emails on any computer, laptop or smart phone you use around the world. Once you add our new Web Hosting service to your domain name, you will be able to access the knowledgebase articles for more information.

Sure you can. Please call our phone number support line during business hours and one of our friendly team members will be more than happy to go through all your options. In the meantime, you should ensure you register your domain name through our system first.

You can. It’s called a “COR” or a “Change Of Registrant”. 

A COR is the process of transferring the ownership of a domain name ending in .au from one party to another. A transfer of ownership involves complete re-registration of the domain for 1 or 3 years with the receiving party/individual, who will need to meet the eligibility requirements to hold the registration of the domain. An administration fee applies for every COR.

You can perform a COR once you login and choose your domain name in the My Domains section of our console panel.

What is domain auto-renewal?

We offer an “auto-renewal” feature to ensure your domains are renewed well before their expiry. This is to make sure that the domain remains active and does not affect services associated with the domain, and does not expire and become available for someone else to register.

How does auto-renewal work?

Simply view your domain name in your client console panel. Ensure the ‘auto-renew’ button is ticked. Auto-renewal works by renewing your domain 30 days before its expiry date. If you have auto-renewal turned on for your domain you will receive an email 30 days before we renew it, which is 60 days before the domain is set to expire. The next notification email will be to inform you that the renewal has been paid for and the domain has been renewed, 30 days before its expiry. Note that cancelling the auto-renew service does not entitle you to a refund for recently renewed domains.